Information and Communication Technology (ICT)

Position / Job Description : Network Administrator alt
Name : Mr Z. Prins
Contact number : 023 626 8201
E-mail address :

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Duties & Responsibilities

  • Management of the ICT Department that consist of three (3) IT Technicians
  • Responsible for ICT governance and formal controls over IT systems
  • Updating ICT disaster recovery plans
  • Updating of ICT Governance Framework
  • ICT budget, project, strategic and network capacity planning
  • Enforce and updating of IT policies (compliant to Auditor General)
  • Liaise with ICT Service Providers and Vendors
  • Management of Service Level Agreements (SLA)
  • Legalisation of all software
  • Responsible for support and maintenance of five (5) Municipal towns (Ashton, Robertson, Bonnievale, Montagu and McGregor) ICT infrastructure
  • Responsible for support and maintenance of ICT Core Platform
  • Maintaining the standards for server installations and applications
  • Support, maintain and monitoring of all application/file servers
  • Supporting Environment (Windows 2003/2008, Exchange, SQL, VMware, Hyper V, Citrix, Linux, SAN’s, Tape Library’s, Symantec, ISA, TM3 Monitoring)
  • Administration and support of the LAN/WAN infrastructure
  • Support and maintain 300 Active Directory end users
  • Maintain and support Prepaid Electricity/Water system within municipal area
  • Networking and Security on ICT Infrastructure (Monitoring the performance of the network and access control to the network)
  • Ensure Backups and backup test restores
  • Responsible for procurement of new hardware and software (does it meet existing standardisation requirements)

 

Staff Composition and Responsibilities:

  • ICT department consist of 3 Technicians dedicated to support and maintain 300 end-users, 32 Application Servers and Networks.

Key Functional Areas of the ICT Department are as follows

  • Application Development and Support:
  • To provide software application support for end-users through analysis, research, evaluation, development, and integration of applications.

Assistance to end-users:

  • To offer timely and efficient technical support to end-users.  Technical support after hours is provided to end-users / vending points for the Langeberg Municipality.

Technology Planning and Management:

  • To provide effective management of the Langeberg Municipal technical resources through resource tracking, project management, clerical assistance, and managerial support.

Customer Satisfaction:

  • To provide timely and effective technical assistance to Municipal departments.

Network and Security Support:

  • To provide an efficient, secure, and reliable network infrastructure that supports data and/or voice requirements for the Langeberg Municipal service delivery initiatives.

Fiscal Planning and acquisition of IT Peripherals and Support:

  • Consolidation of all needs assessments from departments into a workable format for prioritization by the Langeberg Municipal Council during the budgetary Process.

Vision and Objectives of ICT Department

    • ICT Department is the innovative resource that continuously enhances Service Delivery using information and computing.
    • We are dedicated to ensuring the integrity of data, improving Services Delivery, and fostering a bright technological future for Langeberg Municipality.
    • To improve and enhance the ICT platform in alignment with the need for business to have higher productivity.
    • To ensure that the business objectives of delivering services to the community are met by the Langeberg Municipality.