As part of Langeberg Municipality’s aim to continuously strive towards service delivery excellence, a WhatsApp line has been introduced to make reporting your service delivery complaints more convenient. The WhatsApp line serves as an addition to the existing methods of reporting and will be in operation 24 hours a day, 7 days a week.
WhatsApp is currently the biggest messaging application in South Africa, with more than 38 million unique mobile users. The free communication application can be downloaded onto devices to send text messages. Residents can use our WhatsApp line to report service delivery issues such as power outages, broken streetlights, electricity blockages, burst pipes, water leaks, potholes, road maintenance, sewerage blockages, solid waste management, dirty streets and pavements, traffic safety, illegal structures and all other illegal activities.
Residents will now also be able to send a photograph and location pin (if necessary) when reporting service faults.
The WhatsApp line is attended to by the trained Call Centre staff and all complaints will be dealt with in the same manner as a telephonic complaint. For accurate registration on our municipal complaints management system residents must include particulars such as their contact name and surname, address, meter or account number(s). Residents must also ensure that they receive a reference number, once the fault has been logged.
“Sending a WhatsApp message to us, will now serve as an addition to the existing methods of reporting, making the Municipality more accessible to our communities”, said Lucrecia Marthinus, Customer Care Officer. She continued, “Not everyone has access to e-mails or has airtime to contact the call centre. The Whatsapp line aims to make access to the Call Centre simpler and help us to fast-track service delivery.”
The Langeberg WhatsApp Reporting Line number is 065 211 7822