Customer Care

Our aim is to improve on customer loyalty and customer satisfaction within our municipality by placing all people at the centre of development. To do this we have established a 24/7 emergency and customer queries call centre.


Please report the following types of complaints directly to the call centre, in order to speed up service delivery in your ward.

  • Water and sanitation services

(pipe bursts, sewerage blockages/septic tanks, leiwater problems, water meter leakages)

  • Streets and storm water

(potholes, blocked storm water canals/pipes, damaged streets)

  • Electricity services

(electricity Interruptions, electricity blockages (after hours and weekends), street lighting problems)

  • Environmental services

(dirty streets and pavements, illegal dumping of refuse, refuse removal, municipal skips, pruning of trees, building rubble)

The number 0860 88 11 11 will connect you to a trained operator who will alert the emergency services or assist you with a query or complaint. The operator will electronically log in the caller's details and the nature of the query or complaint on the municipal computer system.

The relevant department or directorate will then be informed immediately and will attend to the query.

Members of the public may request a customer complaint number to be able to follow up on the progress.

It is of the utmost importance that, when registering the complaint, the operator is given all relevant details such as the name, address and contact details of the caller.



0860 88 1111