10 September 2026

FRIENDLY REMINDER: KEEP YOUR MUNICIPAL ACCOUNT UP TO DATE

Your municipal account payments help us maintain essential services, improve infrastructure, and build a stronger community for everyone. We encourage all account holders to pay their accounts by the due date shown on their municipal statement, which is generally the 15th of each month.

If your account is in arrears, please don't wait for service interruptions. The Municipality is committed to assisting residents and encourages customers to contact us to make suitable payment arrangements.

Pre-paid Electricity Customers

Please note that, in terms of the Municipality's Credit Control and Debt Collection Policy, a portion of your pre-paid electricity purchase may be allocated towards outstanding municipal debt when your account is in arrears.

How arrears affect your pre-paid electricity purchases:

Duration of Debt	% Applied to Arrears Account	% Available for Electricity
1 Month in Arrears (30-59 days)	60%	40%
2 Months in Arrears (60-89 days)	80%	20%
3 Months or More (90+ days)	90%	10%

If no payment arrangement is in place, arrears may be recovered directly from electricity purchases, subject to the policy provisions.

Conventional Electricity Customers

Where accounts remain unpaid, and no arrangement has been made, notices may be issued advising customers of possible service disconnection. Residents are strongly encouraged to contact the Municipality before this stage to avoid any inconvenience.

Payment Arrangements Available

Customers may qualify for payment arrangements to avoid service disconnection:

Customer Category	Minimum Requirement
Business Consumers (Non-Residential)	50% of outstanding debt paid + 6-month arrangement
Residential Households	20% of arrears + current account
Approved Indigent Households, NPOs and Churches	10% of arrears + current account